- SHIPPING COSTS -
$4.95 for orders up to $89.99. FREE SHIPPING ON ORDERS OVER $90 so load up.
- When will my order ship? -
Orders ship U.S. Postal Service First-Class or Priority Mail. Due to the nature of the custom product, product takes 2 to 3 days (average) and ships out of Charlotte, NC thus arriving around 7 days depending on the weekend.
- Can you expedite my order? -
We cannot expedite orders unfortunately. Thanks for your patience, we’re a small business doing our best to take care of customers and growing the business. If you are worried about a timeline, always fall on the safe side as we are not able to offer returns as the following explains -
- EXCHANGES/RETURNS -
Due to making this item custom for you, exchanges/returns are not possibly unless there is a material defect in the product. Please check over the size chart to ensure you receive a product that fits. If there is a material defect with the product please email Info@theHeritageLine.com with your order number, a description of the issue and a photo of the problem.
- My email receipt lists the wrong shipping address for my order, how to I change that? -
ASAP - email 1. your name and 2. the correct address to Info@theHeritageLine.com
- Where is my tracking number? -
Tracking numbers will be sent via email upon our packing of the order.
- I haven't received my package yet, what should i do? -
Check the tracking info on the link you received via email upon purchasing, the most common problem is the Post Office holding a package and problems are often fixed that way so please check with your local post office.
- How do your products fit? -
Important Question - Check the following for a sizing chart - SIZING CHART
- Can I change my order after it has been placed? -
Unfortunately we cannot change any order after it has been submitted. In addition, we can't add items to orders after they have been placed.
- INTERNATIONAL SHIPPING? -
The only international shipping is to APO addresses - Simply scroll to the bottom of the "States" list and find the "Armed Forces" option.
- Do you take suggestions of ideas for new ideas? -
Yes, just email us and if enough people also send the same idea...we'll do our best to get it moving
- Can you make me a custom product for my organization/fraternity/company? -
Unfortunately we cannot - unless you'd like to buy over 1,000, if so then email us!
- Retail store interested in carrying the brand? -
We are looking to expand the brand in the future, so simply - email the name, location, and facebook page for your store to Info@theHeritageLine.com.
- Contact us at 615-852-8723, Info@TheHeritageLine.com, or 1004 8th ave. s. #300 - Nashville, TN 37203